Grievance Redressal

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, SouthLive Networks Pvt. Ltd. has established the following grievance redressal mechanism for complaints regarding content published on southlive.in.

Grievance Officer

Name: Mr. Saji Kurian
Designation: Grievance Redressal Officer
Email: southlivenetworks@gmail.com
Address: SouthLive Networks Pvt. Ltd., 70/953, Perandoor Road, Kaloor, Kochi — 682017, Kerala, India

How to File a Complaint

Send your complaint in writing to the Grievance Officer at the email or address above. Please include your name and contact details, the URL of the content concerned, the nature of your grievance, and any supporting information.

Acknowledgement & Resolution

We will acknowledge your complaint within 24 hours of receipt and seek to dispose of it within 15 days, as required under the IT Rules, 2021.

Escalation

If you are not satisfied with the decision of the Grievance Officer, you may escalate the matter to the relevant self-regulatory body and, thereafter, to the Oversight Mechanism of the Ministry of Information and Broadcasting, Government of India.